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Settlement of Claim for Burns due to Carers´ Negligence

An undisclosed settlement of a claim for burns due to carers´ negligence has been paid to the daughters of a woman who was injured in a bathroom accident.

Ninety-year-old Jessie King suffered from dementia and was attended daily in her Rotherham home by two carers who helped Jessie out of bed and assisted her to the bathroom for a shower. On 15th February 2012, Jessie fell while getting ready for her shower and landed with her back against the bathroom radiator.

The two carers contacted Rothercare – a home care services provider – to assist them after Jessie´s fall. Unfortunately, neither of the carers considered that the radiator against which Jessie had fallen was still on. When specialists from Rothercare arrived, Jessie was helped to her feet. She was then helped to finish her shower by the specialists while the two carers prepared Jessie´s breakfast before leaving.

It was not until Jessie was visited later in the day by her daughter and a District Nurse that the injury was discovered. The District Nurse called an ambulance and Jessie was taken to the Northern General Hospital, where she was admitted into the burns unit. Jessie had to undergo several skin grafts due to the burns on her back being so severe.

On Jessie´s behalf, a claim for burns due to carers´ negligence was made against Nestor Primecare Services Ltd trading as Saga Home Care – the company that employed the two carers who had visited Jessie on 15th February. The company denied liability for Jessie´s burn injuries; but, after court proceedings were issued, the claim for burn due to carers´ negligence was resolved by negotiation for an undisclosed amount.

Speaking after the settlement of the claim for burns due to carers´ negligence, one of Jessie´s two daughters told her local newspaper: “The injuries mum suffered were absolutely horrendous and we can’t believe that her carers failed to notice she was lying against a hot radiator and that she had suffered severe burns. We are absolutely shocked that Nestor Primecare Services Ltd has continued to deny liability for the injuries and that they have never apologised for what happened.”

Sadly Jessie passed away in May 2013.